Refund and Return Policy for Alari Store

At Alari Store, your satisfaction is our priority. We want you to feel confident about your purchases, which is why we offer a transparent and customer-friendly Refund and Return Policy.

7-Day Guarantee

You have 7 days from the date of purchase to request a refund or exchange for eligible items. To qualify for a return, your item must be:

  • Unused and in the same condition as you received it
  • In its original packaging

Exclusions

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers)
  • Gift cards
  • Downloadable software products
  • Health and personal care items
  • Intimate or sanitary goods
  • Hazardous materials
  • Flammable liquids or gases

Manufacturer Warranty

In addition to our 7-day guarantee, many products at Alari Store come with a manufacturer’s warranty. This warranty typically covers defects in materials and workmanship for a specified period. Please refer to the product documentation for details.

Partial Refunds

In certain situations, we may offer a partial refund:

  • If the item has been used
  • If the item is not in its original condition, is damaged, or has missing parts for reasons not due to our error

Refund Process

  1. Contact us at [email protected] to initiate a return.
  2. Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  3. If approved, your refund will be processed, and a credit will be applied to your original payment method within a reasonable timeframe.  

Late or Missing Refunds

If you haven’t received your refund yet, please:

  1. Check your bank account or credit card statement.
  2. Contact your bank or credit card company, as it may take some time for the refund to be officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at [email protected]

Sale Items

Items purchased on sale are generally non-refundable and not eligible for exchanges.

Exchanges

We only replace items that are defective or damaged. If you need to exchange an item, please contact us at [email protected]

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Otherwise, the refund will be issued to the original purchaser.  

Shipping Returns

To return your product, please mail it to the address provided by our customer service team. You will be responsible for paying for the return shipping costs, and shipping costs are non-refundable.

Contact Us

If you have any questions or concerns about our Refund and Return Policy, please don’t hesitate to contact us at [email protected]  

Note: This Refund and Return Policy is subject to change. Please check back periodically for any updates.